This policy applies to tickets bought on this website from RAAD Records ("RAAD", "we"). Please read it before you pay.
At a glance
- Ask at least 72 hours before the event starts: we refund what you paid, less 15%.
- Less than 72 hours before the event, or if you do not attend: no refund.
- If we cancel the event: full refund.
- If we cannot accept your payment, or the event filled up before your payment arrived: full refund.
Refunds you request
If you can no longer attend, email us at info@raadrecords.net from the email address you booked with, and include your booking reference. If we receive your request at least 72 hours before the event's published start time, we refund the amount you paid minus 15%, which covers payment processing and administration. Requests received later than that, and tickets that are not used, are not refunded.
Before your booking is confirmed you can also cancel it yourself from your booking page. If you had already paid, that cancellation counts as a refund request made at that moment, and the same rules apply. We will email you about it.
Once a booking is confirmed and your QR ticket has been issued, it can no longer be cancelled online. Email us instead.
If we cancel or change the event
- Cancelled: we refund 100% of what you paid. You do not need to do anything; we will contact you by email.
- Postponed: your ticket stays valid for the new date. If you cannot make the new date, ask for a full refund within 7 days of our announcement.
- Changes to the line-up, set times or running order do not entitle you to a refund.
Payments we could not accept
If we cannot match or accept your payment, or the event filled up before your payment reached us, we refund 100% of what you sent.
Refused at the door: couples & mixed groups events
On events marked "couples and mixed groups only", every booking agrees to this:
This event admits couples and mixed groups only. Bookings need at least 2 guests: a booking of 2 must be one man and one woman, and larger groups must include at least one woman. The ratio is checked at the door. Guests who would break it will be refused entry and are not refunded. I understand and agree.
So a guest who is refused entry because they would break the ratio is not refunded. The rest of the group still goes in.
How you are refunded
- The refund is based on the amount you actually paid, after any promo code.
- We send it back the way you paid: an Instapay transfer goes back to the account it came from; a card payment goes back to the same card.
- We process approved refunds within 7 business days. A card refund can take a further few days to appear on your statement, depending on your bank.
Questions
See our contact details. This policy forms part of our Terms & Conditions.